How can we help?

Help & FAQs

Getting Started

How do I create a Phenom Maids account?

When you book service, an account is automatically created for you. Simply set up your account, choose your password and you are ready to go.

How do I log into my account?

To log into your account, you’ll need to use your email address and the password your created when you first ordered service.

How do I book my first appointment?

All you have to do is visit out booking page, selecting the bedrooms and bathrooms, as well as the date you want us to clean your home. You will receive a confirmation email as soon as you submit the form.

Billing and Payments

What is your 100% satisfaction guarantee?

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we will refund your money.

How do I redeem a discount code or voucher?

All you need to do is include the code on the booking form when asked and the discount will be deducted from your booking instantly.

How do I pay?

We take your credit or debit card details at the time of booking however we will only collect payment after your cleaning service has been performed. We accept all major credit cards (including American Express) and debit cards for payment.

Will I be charged if I cancel my booking?

If you cancel your clean after 5:00 pm on the day before your scheduled appointment, we have to charge you a cancellation fee of $70. If you re-book a clean with Phenom Maids then half of the cancellation fee will be applied towards your next service.

Trust & Safety

Can I trust my cleaning professional?

All of our team members are interviewed and pass a detailed background check. Only a small number of the people that apply end up working as a Phenom maid.

Is my billing information kept safe and secure?

  • Yes it is, our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them on

Do the cleaning professionals go through a background check?

Yes they do. We run a detailed background check on all applicants as a part of our screening process.

Our Cleaning Service

Do you service my area?

Phenom Maids services Delaware county and Chester county.

What is included in a standard cleaning?

A standard cleaning involves vacuuming and mopping floors, cleaning the bathtub/shower stall and toilet, kitchen counters and stove tops, dusting all surfaces, and removing cobwebs. You may request additional services by selecting the required options on the booking form.

Why do you charge a flat rate?

We charge a flat rate price per number of bedrooms rather than per hour, this means that you know exactly what we promise to provide, and our cleaners keep working until the job is done.

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies, products and equipment. However, please let us know if you have any special requests and if possible, we will be glad to accommodate you.

Can I request special tasks or extras?

You sure can! Simply select the extras on the booking form, respond to your confirmation email, or log into your account and add any comments you would like to be applied to your service.

Do you offer move in/move out cleans?

Yes we do! This type of cleaning is done when the home is empty. It includes spot cleaning all the walls and cleaning inside your closets, the medicine and kitchen cabinets, the oven and the fridge but if there is a specific task you want your cleaning team to focus on then please let us know.

What is considered a bedroom?

A bedroom is based on the number of bedrooms in your home when you moved in to the home. Some people turn extra bedrooms into offices, dens, fitness areas, etc. These are still charged as bedrooms based on our charging system.

What is a deep cleaning?

A Deep Cleaning covers the same items as a Standard Clean and is recommended for your first cleaning, or if you have not cleaned your home in more than 1 month. This type of cleaning is more intense and therefore takes a longer time to complete than a Standard Cleaning.

What if I don’t want my whole home cleaned?

We can certainly address the rooms you’d like cleaned. Instead of the number of bedrooms and bathrooms, simply select the hourly cleaning option.